Help Center
Returns + Exchanges
Shopping with confidence — easy returns, every time.
Our Promise
At Classic Mom, your satisfaction matters to us. If you're not completely happy with your purchase, we're here to help with a simple and transparent returns and exchanges process.
Returns Policy
- You may return items within 7 days of delivery.
- Items must be unworn, unwashed, and in their original condition with all tags attached.
- Returns must be initiated by contacting our customer support team with your order number.
- Return shipping costs are the customer's responsibility unless the item arrived damaged or defective.
Exchanges
Need a different size or color? We're happy to exchange your item for an alternative size or color, subject to availability. Exchange requests must be made within 7 days of delivery. Once we receive the returned item, we'll ship your new item as soon as possible.
Non-Returnable Items
The following items cannot be returned:
- Items marked as final sale or clearance.
- Items showing signs of wear, use, or damage caused by the customer.
- Accessories and undergarments for hygiene reasons.
How to Initiate a Return
- Contact our support team at classicmindovermatters1@gmail.com or +234 708 451 8284 with your order number.
- Our team will confirm eligibility and provide the return instructions.
- Package the item securely and include your order details.
- Ship the item back to us. Once received and inspected, we'll process your refund or exchange.
Refunds
Once your return is received and inspected, we'll notify you of the approval or rejection of your refund. Approved refunds will be processed within 5–7 business days to your original payment method.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with a photo of the item. We'll arrange a replacement or a full refund, including shipping costs.
Contact Us
- classicmindovermatters1@gmail.com
- +234 708 451 8284